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Terms and Conditions

Article 1. Definitions

  1. Parq Point: The service provider and user of these Terms and Conditions.
  2. The Customer: Any natural person or legal entity who negotiates with Parq Point regarding the conclusion of an agreement and/or enters into an agreement with Parq Point for the purchase of a parking service from Parq Point.
  3. Platform: A third-party website through which Parq Point’s services are offered.
  4. The Parking Agreement: The agreement between the Parties whereby Parq Point, on behalf of the Customer and in exchange for payment, takes possession of, parks, and returns the Customer’s Vehicle.
  5. The Parking Period: The period during which the Customer’s Vehicle is parked. This is the period between the start date and time (inclusive) and the end date and time (inclusive) of the parking service.
  6. Parking Facility: A parking lot or garage, including associated premises and grounds intended for parking Vehicles.
  7. Parking Service Type: The type of parking service provided, consisting of Shuttle Parking, Valet Parking, and Walking Distance Parking. The selected Parking Service Type and explanation can always be found on your Parking Voucher.
  8. Options: Additional services available at an extra charge, such as covered parking, electric vehicle charging, or car washing.
  9. Facilities: Features of the parking service relating to convenience and security, including but not limited to CCTV surveillance, fencing, restroom facilities, 24-hour availability, or key retention.
  10. Parking Voucher: A voucher or reservation confirmation that serves as proof of the Reservation and provides access to the Parking Facility.
  11. Parking Fee: The amount payable by the Customer for the Parking Service.
  12. Parties: Parq Point and the Customer jointly.
  13. The Reservation: The reservation made online by the Customer through Parq Point’s website or a Platform affiliated with Parq Point.
  14. The Vehicle: The motor vehicle delivered by the Customer to Parq Point in connection with the Reservation and/or the Parking Agreement concluded between the Parties.
  15. Electric Vehicle Charging: The possibility of charging an (electric) Vehicle using one of the available charging stations at the Parking Facility.

Article 2. Identity

Company Name: Parq Point

Address: Kiotoweg 147, 3047BG Rotterdam, The Netherlands

Telephone: +31 6 41939265

Email: info@parqpoint.nl

Chamber of Commerce (KvK): 93564783

VAT Number: NL866451389B01

Article 3. Applicability and Conditions

  1. These Terms and Conditions apply to all Reservations made by the Customer and to all (Parking) Agreements between Parq Point and the Customer.
  2. Before the Agreement is concluded, the text of these Terms and Conditions shall be made available to the Customer on the website where the reservation is made. If this is not reasonably possible, Parq Point shall indicate, before the Agreement is concluded, how the Terms and Conditions can be consulted.
  3. If any provision of these Terms and Conditions is declared void or invalid, the remaining provisions shall remain in full force and effect. In such a case, the Parties shall negotiate in good faith to agree on an alternative provision that most closely reflects the intent of the original provision.
  4. The applicability of any terms and conditions used by the Customer is expressly rejected and shall not form part of the Parking Agreement.
  5. Any deviations from these Terms and Conditions must be agreed upon in writing.

Article 4. The Agreement

  1. The Parking Agreement is concluded when the Customer delivers the Vehicle to Parq Point and the Vehicle is accepted by Parq Point.
  2. The Reservation is based on the information provided by the Customer to Parq Point. This information is used to perform the Parking Agreement, including but not limited to departure and arrival times, Vehicle details, and similar information. The Reservation is deemed to accurately and completely reflect the contents of the Parking Agreement. Providing incorrect and/or incomplete information is entirely at the Customer’s risk and expense.
  3. The Parking Agreement is entered into for the agreed Parking Period as stated in the Reservation and Parking Agreement. If the Vehicle is collected later than agreed, the provisions of the Reservation, Parking Agreement, and these Terms and Conditions shall remain applicable. The costs of the extended parking period and any related additional costs shall be borne by the Customer and must be paid before the Vehicle is returned.
  4. The Customer shall be assigned a parking space within the Parking Facility at Parq Point’s discretion, unless a specific option such as Covered Parking has been reserved.

Article 5. Reservation, Payment, and Cancellation

  1. Payment:Payment is made online when making the reservation, either directly through Parq Point’s website or through an affiliated Platform.
  2. Price:Parking Fees are calculated according to the rates established by Parq Point, based on the period during which the Customer’s Vehicle remains at the Parking Facility. All prices quoted for products or services include VAT.
  3. Cancellation more than 24 hours in advance:A Reservation may be cancelled free of charge up to 24 hours before the start of the Parking Period. Cancellation must be submitted in writing to the party through which the reservation was made.
  4. Cancellation within 24 hours:If a Reservation is cancelled within 24 hours before the start of the Parking Period, the full Reservation amount shall be charged. The Customer shall not be entitled to a refund.
  5. No-show:If the Customer does not cancel the Reservation but fails to appear, Parq Point is entitled to retain the full Reservation amount. The Customer shall not be entitled to a refund.
  6. Early Collection:If the Customer wishes to collect the Vehicle earlier than the agreed Parking Period, no full or partial refund of the Reservation amount shall be granted. The agreed Parking Period may be amended up to 24 hours before the scheduled drop-off time through the party where the reservation was made.
  7. For changes made within 24 hours before departure or during the Parking Period, Parq Point reserves the right to charge an administration fee of €10.00.
  8. Late Collection:If the Customer collects the Vehicle after the agreed Parking Period, additional parking charges shall apply for the excess time and must be paid directly to Parq Point. The agreed Parking Period may be amended up to 24 hours before the scheduled drop-off time through the party where the reservation was made. In that case, any additional amount due must be paid online immediately upon making the change.

Article 6. Parking, Vehicle Return, and Complaints

  1. Parking:Upon arrival, the Customer must follow the instructions provided by Parq Point. The reservation confirmation specifies whether the keys must be handed over to Parq Point.
  2. Vehicle Return:The Customer must call Parq Point at the designated telephone number upon landing. The Vehicle shall be returned upon presentation of valid identification proving that the Parking Agreement was entered into by the Customer. Parq Point reserves the right to suspend delivery of the Vehicle if the required documents cannot be presented or if there is reasonable doubt regarding the identity of the person collecting the Vehicle. Upon return of the Vehicle, the Customer must sign (digitally) for receipt.

If an alternative drop-off and collection procedure is described in the Parking Voucher, that procedure shall prevail.

  1. Delays:The return flight stated in the Reservation, unless not known in advance, determines when the Customer’s Vehicle will be prepared for collection. Parq Point undertakes a best-efforts obligation to have the Vehicle ready upon arrival; however, the Customer may occasionally have to wait. Parq Point cannot be held liable for such waiting times. The Customer is required to notify Parq Point of any changes to the arrival time of the return flight. Failure to do so is entirely at the Customer’s risk and expense. Any additional costs incurred shall be borne by the Customer.
  2. Waiting Time:Standard waiting time is included in the rates. If a flight is delayed by less than four hours, no additional waiting charges will be applied. If the delay exceeds four hours, Parq Point is entitled to charge additional costs to the Customer.
  3. By signing (digitally), the Customer declares that upon return, the Vehicle is in substantially the same condition as when it was accepted by Parq Point.
  4. Complaints regarding Parq Point’s services, including alleged damage, must be reported immediately upon return of the Vehicle. After submitting a written damage report, the relevant department of Parq Point shall investigate the matter and contact the Customer. Without a written damage report, Parq Point cannot process the complaint and any claim shall lapse.
  5. Complaints submitted to Parq Point shall be answered within 14 days of receipt. If a complaint requires a longer processing period, Parq Point shall provide an acknowledgment of receipt within 14 days together with an indication of when a substantive response can be expected.
  6. Filing a complaint does not release the Customer from his or her payment obligations.
  7. If it is established that the damage claimed by the Customer already existed when the Vehicle was delivered to Parq Point, an administration fee of €85.00 (excluding VAT) shall be charged for the time spent investigating the matter.

Article 7. Customer Obligations

  1. The Customer must ensure that no valuables are left in the Vehicle.
  2. The Customer must ensure that the Vehicle remains adequately insured during the Parking Period, including at least third-party liability coverage. Upon first request, the Customer must provide proof thereof.
  3. The Customer must inform Parq Point (or its driver) of any existing damage and/or other (technical) defects affecting the Vehicle. Failure to do so shall result in the loss of any right to complain regarding related damages.

Article 8. Obligations and Powers of Parq Point

  1. Parq Point is authorized to park and move the Customer’s Vehicle in parking arrangements requiring key handover.
  2. Parq Point is obliged to act as a prudent custodian. Parq Point applies one or more of the following measures: CCTV surveillance, fencing, barriers, or 24-hour security. Through these measures, Parq Point fulfills its duty of care as custodian.
  3. Upon request, Parq Point’s driver must present a valid driver’s license and identification.
  4. Parq Point is authorized to adjust the seat and mirror positions of the Vehicle where necessary for safe operation.
  5. Parq Point shall handle personal data obtained in connection with Reservations with due care and in accordance with applicable privacy legislation.
  6. Parq Point undertakes to use qualified and competent personnel to park the Customer’s Vehicle. Employees must have held a valid driver’s license for at least two years, be able to provide a certificate of good conduct, take sufficient breaks during work, and refrain from consuming intoxicating substances (including alcohol) during the 12 hours preceding and during work.
  7. Parq Point’s obligations are obligations of best efforts and not obligations to achieve a specific result.

Article 9. Damage and Liability

  1. Parq Point shall never be liable for any damage suffered by the Customer if the Customer has failed to report such damage in a timely and/or proper manner in accordance with these Terms and Conditions.
  2. Damage claims regarding the Vehicle will only be considered if the Customer can demonstrate that the damage was not present upon acceptance of the Vehicle and was present upon its return. Parq Point’s photographs and/or records shall be decisive unless the Customer provides evidence to the contrary.
  3. Parq Point shall never be liable for any damage that is compensated by the Customer’s insurer. The Customer is obliged to report the damage to the insurer, failing which the Customer’s rights shall lapse.
  4. Without prejudice to the foregoing, Parq Point shall not be liable for damage to the Customer’s Vehicle occurring during the provision of services, nor for any loss of no-claim discount or reduction in insurance bonus/malus benefits.
  5. The Customer indemnifies Parq Point against all third-party claims arising from or related to the services performed by Parq Point.
  6. Submitting a damage claim upon return of the Vehicle merely constitutes timely notification and does not imply acknowledgment of liability. Employees of Parq Point are not authorized to admit liability. Only the department responsible for assessing damage claims may confirm any acceptance of liability.
  7. Parq Point shall never be liable for damage resulting from incomplete or defective information provided by or on behalf of the Customer.

Article 10. Force Majeure

  1. Any failure by Parq Point to perform its obligations shall not be attributable to Parq Point if caused by force majeure. Accordingly, Parq Point shall not be liable for any damage referred to in Article 9 resulting from or related to a force majeure situation.
  2. Force majeure means any circumstance beyond Parq Point’s control that temporarily or permanently prevents performance of the Parking Agreement and which cannot reasonably be attributed to Parq Point by law or according to standards of reasonableness and fairness. This includes, but is not limited to, strikes, vandalism, power failures, fire, explosions, water damage, lightning strikes, natural disasters beyond Parq Point’s control, and failures by auxiliary persons or subcontractors.

Article 11. Privacy

  1. Parq Point processes the Customer’s personal data for the purpose of performing the Agreement.
  2. Personal data shall be processed with the utmost care and diligence and in accordance with the General Data Protection Regulation (GDPR).
  3. Personal data shall only be used to the extent necessary to provide services to the Customer. Such data shall not be retained longer than legally permitted or necessary for performance of the Agreement.
  4. Parq Point shall implement appropriate technical and organizational measures to ensure an adequate level of security for personal data, taking into account the state of the art and the nature of the processing.

Article 12. Miscellaneous Provisions

  1. All legal relationships between the Parties shall be governed exclusively by the laws of the country in which Parq Point is established.
  2. Any disputes arising from or related to the legal relationship between the Parties shall be submitted exclusively to the competent court in the region where Parq Point is established, unless mandatory law provides otherwise.

Parq Point reserves the right at all times to amend or supplement these Terms and Conditions.

 

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